We have not been able to get
away from the workload, and once again, if you have had to
wait a little longer than our usual 3-5 day shipping schedule,
this is the reason why.
Our MIA Combo Kit Upgrades
for the Blade mCPX are currently hot items and we have to
ask folks, once again, to be patient. Although we have
increased our personnel, assembling many of the unique items
we offer, takes a certain amount of skill to do it properly
and achieve a high level of standards. This skill is
only acquired through years of practice and unfortunately not
many people have these skills, off the board.
The very same nature of our
products is what keeps us busy, but also poses a challenge
when people start to catch on and start ordering faster
than anticipated. We have to work round the clock to keep up
with demand, and there is very little time to sit down
and train someone to bring them up to speed. For example,
although and perhaps not apparent to some readers, or customers' eyes, every canopy
and scale body shape poses a new
manufacturing challenge, a great amount of work has to
be done methodically and carefully. This, as I
mentioned, takes time to do it right.
Even though MIA uses many
manufacturing processes, including computer controlled
machinery, there is quite a bit of work that needs to be done
by trained and skilled hands. For example, the seams of
a canopy or scale body needs to be manually assembled
because it is very difficult to program a machine to mimic the
dexterity and sensitivity of human hands and fingers. Even
with the assistance of robotic equipment, and careful
attention to detail, many things can go wrong. Through many years of experience,
we have found, in some cases, slower hands-on assembly of said
items is more beneficial as opposed to
faster mass manufactured items, many of which don't hold up
or look quite as
Let me share with you
a closer view.
Blade mcpx upgrades
This photo is a truthful
representation of our latest product in kit form, as it
should appear assembled and mounted to the Blade mCPX
helicopter by the user/customer.
recommend that MIA product design not be modified, by
altering, cutting or drilling into parts as this compromises
the structural integrity and performance. Keep in mind
that MIA designs every product with the goal of providing a
more robust and stable setup than in stock form.
Although we don't expect everyone to be in agreement with
our product design approach, there is a good degree of
engineering, practical logic and artistry to make it
favorable for its intended application. We hope
that MIA product instructional and flight videos show
all these qualities and will help our customers and readers
make an educated
About Weight Specs:
Weight values are not placed
next to our products because it is easy to negate the better
reasons of the upgrade product intended application.
Based strictly on making parts lighter than the stock ones,
compromises the structural integrity. There is a balance
here that has to be considered carefully not only from a
manufacturing standpoint, but also from an user need and
skill level. It is a give and take situation and if you
are somewhere in between, I think you will benefit from MIA
Upgrades. Please take this into consideration when
selecting the specific upgrade product for the suggested and
We have various videos
designed to show MIA products as described so potential
customers can make a clear decision. If the stock Blade mCPX
3D capable helicopter flies great upright with plenty power,
with a full MIA Phantom™ or MIA
Edge™ Combo Kit upgrade, there is
not reason that it shouldn't fly the same inverted in the
hands of a skilled RC heli pilot. Keep in mind, user should
not expect the same results as shown in our videos with the
addition of other aftermarket parts or modifications, as this,
depending on the additional upgrade, can add or diminish
performance. If you intend to do a BL setup with the MIA
Combos kits, you will have a more robust platform than the
stock form, also more power than we show in our videos.
About Carbon Plate vs.
want to touch up on one issue that I think needs clarification
for those that are probably not familiar with some pros and
cons of carbon vs. fiberglass thin flat plates.
Contrary to the fact that carbon is indeed stronger than
fiberglass, for many applications, it is not a good selection for making
thin wall and narrow long parts, such as miniature LG struts
and similar. This revelation, also to our surprise, came
while we were making the MIA Upgrades for the first Walkera
4#3 helicopter, in particular the highly appealing skinny LG struts,
below. Carbon LG struts, and any similar parts, this narrow and small, were not
holding up as well as ones made from fiberglass plate of the
same thickness, they looked great
though!. The answer was in understanding how composite flat
sheet materials are manufactured.
In order to obtain the
attractive carbon weave pattern that many of us like, carbon
plate is typically made from laminations of material weaved much coarser than fiberglass, but in the application
of the parts described its not as favorable. Under same
applied forces and loads, the carbon plate (coarser weaving) can delaminate easier than a fiberglass plate,
which typically has a tighter and stronger weave.
It is also much easier to
work with fiberglass plate parts from both manufacturing and user assembly standpoints .
If you keep this in mind, you will understand why we
deviated from and are so keen on making most of our miniature
products, such as our LG struts, fins and braces, from
fiberglass instead of weaved carbon plate. We felt that in
some parts and applications if it best to sacrifice looks for
Comments Received by MIA customers.
As always, please contact
us if you have any concerns or questions and we'll be
glad to help you directly..
Thank you - MIA
I am active on some of the rc heli boards and read some
negative reviews of your service. When I was making my
decision and forming an opinion what made a difference to me
was that you are a small American company trying to be
competitive with offshore products. I know how tough it is
to run a business today and decided to go with your
products. Your polite response affirms that decision and I
will make sure to mention it online. Thank you for the
quick response, I look forward to receiving my products.
Keep producing original products I love your whole line up.
Sent from my iPad
Thank you! Your products are awesome!
Sturdy, strong and COOL! What about your videos on the
120SR? Thanks again and more power to you and your products!
you guys rock
it came in just before I had to leave. I will be installing
this mod to my sr when I get to the jobsite.
Kudos to you for your persistence.
I am leaving on a job this sunday is there any way to get this
before I leave.
I would love to take this with me to the jobsite I am
Also are there detailed directions as to how to install this?
Bill D Schonfelder
Thanks again for everything. I just received the parts today
and they are already on my 120 and looking good!! I will
recommend you guys to everyone that likes the upgrade kit I
Many thx. I don't know how I could have
missed such clear instructions. Congrats, a high quality
product with a lot of attention to detail kit. I should pass
the good word around.
Roger A. Pena
Hello. Sylvia.. Just wanted to thank you
again. I have received it. Please keep up the great work.
Many thanks to you and your Great customer service.. have a
MIA A-STYLE LG - Blade 120
Hi Mario, many thanks for your reply,
that sounds fantastic thank you.
Can i please accept your offer of the complimentary kit of
the stronger kits, plus one additional at my cost, one black
one silver (if no silver, both black is fine, or any other
colour you think might look cool with the black/green MIA
canopy i already have.).
Please let me know the total, and how i would pay for it? I
am super keen to forward the funds and have it in the post
as soon as you’re able, but i know you must be very busy.
I think as you have been so generous i can afford to go by
priority mail in the small box as indicated below..
Brilliant customer service Mario, just brilliant.
If I haven't already told you, I love the boom support bonus
you guys gave me. I love it so much that I wanna buy 3 more
with LG. Can you hook me up?
Michael P Barnet
New body arrived today, looks great can't wait to fit it, I
wasn't expecting it for another week at least. Great service
and at a much better delivery cost, we are all happy.
Thank you. Through this
ordering process I have read many negative comments about
MIA and naturally became concerned that I might not get what
I paid for. I would imagine that if you can streamline your
business from when the customer sees their money deducted
from their account to the part where it gets sent, a lot of
these comments would go away on their own. I know it is easy
to say this from my position not knowing your workload, but
it looks like you have a lot of good things to offer and you
could really benefit with quicker service.
Best of luck and thanks for getting my order in the mail.
I agree with
this customer but I have not been too keen on changing from
Paypal to a typical shopping cart with automated responses,
because I think most of our customers appreciate the more
personal correspondence, we exchange during a purchase
transaction, even though it may not be as fast as we all
like it to be, under certain circumstances, it is not always
the case. I appreciate constructive criticism and valid
comments from our customers and is reason I elected to place
this in this section. MIA
The item came today and it looks great. Thanks so much for
shipping it at a
reasonable price. Most people like to overcharge when they
send to Canada.
I'm sure I'll be a repeat customer,
Darcy Sophie Wruk
Just dropping you a short email to let you know that the
replacement skid arrived this morning and to say a big Thank
This Customer "willnate35" had a legit
issue with one of our parts that I was not aware of until I
saw his video. Nothing wrong with the original part he
received, except that if you push too hard on the snap on LG
strut, the risk of breaking the G10 grips. G10 is fiberglass
composite and is quite strong when the right thickness and
part design is considered. Our material supplier had sent us
the wrong size, off by a few thousands, something we missed,
and made the part this customer received weaker around
the strut inserts. I stumbled on this video and wrote to this
customer, we shared some information which helped me verify
and clarify the issue. I sent him a replacement with the
proper thickness and a small mod, just in case, to provide
extra support for the snap on struts, just in case someone
with stronger hands pushed them in a little too hard. We also
changed the LG SKID Mounting as can be seen in this video with
a better and more solid attachment method and matched
the parts more closely, in color, to the stock black plastic
Blade SR frame.
My personal thanks to WillNate35. MIA
I would like to address and bring upfront, to all our
past, present and future customers, and to
hopefully dismiss any misconceptions or suspicions about
MIA Micro-FLIGHT, a great small company but with some
snags still to be resolved. I will try to keep this
short and to the point, without loosing some of the
important things, I feel MIA customers need to hear from
MIA, in general, would like to apologize to any previous
customers who have felt or feel our operation is less
than perfect. Like any small company, we experience
growing pains and try to resolve all of our customer's
issues on a timely manner.
We realize that our shipping operation needs to be more
efficient, and we are working towards it. I have read
some internet blogs, with negative comments about MIA
Micro-FLIGHT and I want to reassure anyone reading them,
that first of all, we are not running a scam operation, as has been illustrated
by some irate customers who feel that MIA is going to
take their money and run. MIA has been around for ten
years, and we have not come this far with dealers
and customers worldwide if that was the case. MIA is not going anywhere but back to the shop to
develop more cool stuff, as time and God allows.
MIA is small a company, with unique and popular items
and at times it is challenging and difficult, during
several periods of the year, but especially during the
holidays, to attend to every single issue immediately.
We try to provide helpful and satisfying customer
support, always, but during busy times, as time permits, and respectfully request your
It's been our goal since establishing MIA
Micro-FLIGHT, that our product not be mass produced
overseas, and that great durable products can still be
made in the USA and distributed worldwide.
MIA, like any company, and myself, personally, have had
to deal with criticism from various angles, including
discontent customers who have blog'ed of our poor
service. As much as I like reading positive comments
about our company, I also read the negative comments
posted. Please rest assured, every customer’s issue is
resolved, as I do not let one go without giving it some
serious and calm thought. But while there are legit
issues, some are not, and one in my position, has to be
careful about interpreting what is legit and what is
made up and address each issue accordingly.
So, how do I balance all these things, so that everyone
involved is a little happier? Including the most
important people of all, MIA Micro-FLIGHT's, past,
present and future customers?
MIA’s staff and I have discussed this issue, and so for
things to run more smoothly...
I do not guarantee a perfect transaction every time, as
any business logistics are never perfect, but MIA’s
staff and I are going to do our best to fulfill a higher
customer service experience. We would like to turn
around those negative comments from some of you into
positive ones and add them to our long list of positive
testimonials we have received throughout the years.
After reading this, perhaps, some new customers are
still not going to feel at ease, with their transaction,
but you have my sincere focus and effort, into
making things smoother from this point on. Please
refer to our
FAQ. We do ask,
you to remember, you are dealing with human beings and
request your respect with the language you use when
If you're also sincere, grant us the
opportunity to assist you with a little patience during
our busiest times.
Thank you for your time.
Mario I. Arguello - MIA Micro-FLIGHT
Since our original posting on Dec 18,
2010, we have received many positive responses and in
increase in business, as well as additional work load, a reflection of an improvement,
and of our continued effort to keep up with the daily
challenges of our business and our solid focus to
continue to provide customers with useful, and uplifting
Although we are still working towards
getting products shipped, as fast as possible, and dealing with
some difficult customers and some who perhaps are not yet familiar with us,
or our operation, for the most part I think we have made
a measurable improvement, but nevertheless the efforts
don't stop there. This is an ongoing challenge as
we continue to expand.
I wanted to add an update to this
page, it is one of many similar comments we have
received since my original posting of Dec 18, 2010.
In order to keep this short and to the
point, I limited the positive responses, on this page,
to the following letter recently sent by a MIA customer.
addressed directly to me, but I think he meant to address
to MIA, in general, as my staff is a vital part of every
return and happy customer.
I happend to read your letter on the Micro-Flight website. I
would like to speak from a customer's perspective.
There are obviously some who have been unhappy, and I am not
trying to tell them how to feel about their situations. You
acknowledged a need to become more efficient. You also made
some statements about yourself and Micro-Flight. I have to say
that my experience leads me to believe every word you wrote.
I emailed you many questions before I was even a customer. You
answered every one within a day or so. I was asking about a
cheap landing gear upgrade! Didn't matter. You answered every
question patiently. I ordered the landing gear. When it came,
I had what seemed to be a problem fitting it. You emailed me
back and forth regularly, finally asking if I would mind
sending you photos so you could be sure of what was going on!
You diagnosed the problem (manufacturing tolerances on a piece
you buy) and sent me off an improved design at no cost to me.
Again, this is for a guy who only bought a set of landing
Was it good business on your part? Absolutely—I'm planning now
for my next order, and it won't just be for landing gear! And
I'm totally confident dealing with Micro-Flight—I much prefer
to deal with a mom-and-pop type business, and at this point,
dealing with Micro-Flight means you're dealing with Mario. I
like that. You've proven yourself to me, and I look forward to
doing business with you. My fellow pilots should not think
twice about ordering—and for the record, folks, Mario did NOT
ask me to write this, and I get NOTHING from him for doing it.
I just feel bad when I read about a good guy being misjudged.
So that's my two cents!
My sincere thanks to Ben and other
MIA customers for their support, patience and understanding.